Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Privacy Policy

Protection of your privacy is matter of great importance to Salesbuzz. We respect you and your Personal Information as our most important assets. We store and process your Information including any sensitive financial information collected (as defined under the Information Technology Act, 2000), if any, on computers that may be protected by reasonable technological security procedures in accordance with Information Technology Act 2000 and Rules there under. If you do not want your Information being utilized or transferred in this way, please do not use features or services on this Website. Salesbuzz understands the confidence you put in us. We use the highest standards for safe and secure transactions and for the privacy of customer information. Please read the following paragraphs to learn about our information gathering and dissemination practices.

This privacy policy is a legally binding document between you and Salesbuzz in the form of an electronic contract formed under the Information Technology Act, 2000 and the rules made there under and the amended provisions pertaining to electronic documents/records in various statutes as amended by the Information Technology Act, 2000. This privacy policy does not require any physical, digital or electronic signature.

By visiting Salesbuzz website you agree with the terms and conditions of this privacy policy. If you do not agree with our terms and conditions, then please do not use or access this Website. This Privacy Policy shall be read together with the respective ‘Terms of Use’ or other ‘Terms and Conditions’ of the respective Salesbuzz entity and its respective Website or nature of business of the Website. Please Note that we can make changes to our privacy policy at our sole discretion. To stay up to date with any changes in our Terms and Conditions, please review this policy from time to time.

Shipping Details

By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General

Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

Returns

Return Due To Change Of Mind

Salesbuzz will happily accept returns due to change of mind as long as a request to return is received by us within 5 days of receipt of item and are returned to us in original packaging, unused and in resalable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

We will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Warranty Returns

Salesbuzz will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Salesbuzz to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

Change in Time

Orders placed before 06 AM will be dispatched the same day, otherwise, within the next business day.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Duties & Taxes

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Cancellation / Refund Policy

If the User is dissatisfied with the purchased Product received from Salesbuzz or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by Salesbuzz after due verification at its sole discretion), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 7 (seven) days from the date on which he/she received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return or exchange of Products. Salesbuzz reserves the right to alter and enforce this Return and Refund Policy at any time without having to serve a prior notice on the User.
A User is permitted to fully or partially cancel orders prior to its dispatch from Salesbuzz. Upon successfully placing an order on the Platforms and after Salesbuzz has successfully handed over the Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Salesbuzz to process a cancellation by sending an email to (Email ID). In all events of cancellation, prior to the dispatch of the purchased Products, Salesbuzz shall initiate refunds within 2 (two) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Salesbuzz initiates the refund. All refunds, except for refund to store credit, shall be subject to applicable charges as may be deducted by the User’s bank.
If a User has purchased Products which form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for Salesbuzz to process refunds. For illustrative purposes, if the User has purchased a toy car and a toy truck as 1 (one) Product in a promotional package, the User will be required to return both the toy car and the toy truck and will not be permitted to return either only the toy care or only the toy truck from the Bundled Package.
User can return the following categories of products only in case of a manufacturing defect:
1. Electronic Products
Return of or refund for purchased Products shall not be entertained by Salesbuzz if:
1. The Product has been used for reasons apart from checking fit and comfort. If Salesbuzz is satisfied that the Product has been used for reasons apart from checking fit and comfort, Salesbuzz shall reserve the right to reject the return of the Product;
2. The price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
3. The serial number/IMEI number/bar code of the Product, as applicable, does not match Salesbuzz’s records;
4. The accessories delivered with the Product (such as chargers, Remote, user manuals, etc) are not returned along with the Product, in an undamaged condition;
5. There are any dents, scratches, tears or any other damage to the Products or any part thereof;
6. The gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used or defect; or
7. Salesbuzz is satisfied that the Product has been rendered defective or unusable.
Salesbuzz shall not accept return or refund requests raised for any such Products that may be specified by Salesbuzz from time to time.
Salesbuzz shall initiate a process of refund of the money paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that the Salesbuzz shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.
It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Salesbuzz after due verification at its sole discretion).
Salesbuzz shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. Salesbuzz disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, Salesbuzz shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
Salesbuzz shall, subject to the satisfactory completion of required quality checks on the returned Products, initiate a refund request. If the request for refund is undisputed by Salesbuzz, the refund should reflect in the User’s bank account and/or the User’s store credit within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which Salesbuzz initiates the refund.